Refund Policy

At SYSCute, we're pleased to offer a complimentary trial period for our software suite. We encourage you to take advantage of this opportunity to thoroughly test the features and ensure they align with your requirements prior to making a purchase. Should you decide to proceed with buying the program, please be aware that refunds are granted under specific conditions that will be detailed below.


Refunds are issued under the following circumstances:

1. If there has been an accidental double payment for the same product, we will issue a refund for the duplicate transaction.

2. If you bought an incorrect product but then purchased the correct one from SYSCute, we will refund the cost of the initial, incorrect purchase.

3. If you have not received your registration code within 12 hours of purchase or have not had a response from our support team within 24 hours after reaching out via email, you are entitled to a refund.

4. If you encounter critical technical issues with our software and our technical support team is unable to resolve the problem within 30 days, we will provide a refund.

5. If you were not aware that your order was set to auto-renew and did not receive an email notification before the renewal took place, please contact us within 5 days of the charge, and we will process a refund.


A refund will not be issued in the following scenarios:

1. Failure to receive a product key if no attempt was made to contact our support team for assistance.

2. Refund requests, including those for renewal orders, that fall outside our designated refund window.

3. Purchasing an incorrect program without seeking an exchange or a refund within the specified refund timeframe.

4. Opting for a "correct" product from another company after purchasing a so-called "wrong" product from us.

5. Requests for refunds based on price differences across regions or various sellers.

7. Changing your mind post-purchase of any product or subscription.

8. Encountering technical issues but declining to contact our support team for assistance or failing to provide a detailed description of the issue.

9. Misunderstanding the product's functions and features or having a lack of understanding prior to purchase, leading to refund requests.

10. Refund claims related to credit card fraud or unauthorized transactions.

11. Requests for refunds due to user error resulting in invalid code issues.

Important Notice

SYSCute is committed to customer satisfaction and offers a 5-day money-back guarantee for subscription-based products, including our 1-month and 12-month licenses, as well as a 30-day money-back guarantee for lifetime licenses. The countdown for this period begins on the purchase date.

By default, all our subscriptions are configured for automatic renewal. However, you have the flexibility to cancel your subscription at any point during the term. Upon purchasing a product, you will receive a confirmation email containing a link that allows you to easily cancel the auto-renewal feature.

Refunds are typically processed swiftly, taking anywhere from 3 to 10 business days, contingent upon the payment method used. If you have not received your refund after 10 business days, we recommend reaching out to Support for additional support.

Contact information

If you have any questions regarding our refund policy, please send an email to our support: support@SYSCute.com